Psychology, counselling and assessments across southern Adelaide and the Fleurieu

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Complaints & Feedback

Complaints and feedback

If something has not gone well, we want to hear about it. Feedback helps us improve the service we provide.

Talk to us first

Where you feel able to, raising a concern directly with your psychologist is often the quickest way to resolve it. If you would rather not, you can contact our reception team instead.

How to make a complaint

1

Contact the practice

Phone reception on (08) 8326 4354 or ask to speak with the Principal Psychologist.

2

We acknowledge your complaint

We will confirm we have received it and explain what happens next.

3

We respond

We will look into what happened and come back to you with an outcome.

External options

Formal complaints can be lodged with the Psychology Board of Australia, phone 1300 419 495 or refer to their website www.psychologyboard.gov.au.

Positive feedback

Feedback about what has worked well is just as useful. Please pass it on to your psychologist or to reception.

Speak to our team

Christies Beach & Goolwa
(08) 8326 4354

Hallett Cove
(08) 7228 5426